For pain medication, and other medication refills, our goal is to manage prescription requests and refills in a timely manner that is conducive to quality patient care and patient satisfaction.
Prescriptions fall into two categories: (1) a request for an existing or new medication for which there is no outstanding approval or refill, and (2) a refill for which there is a standing approval already documented and available for dispensing by the pharmacy. You are encouraged to directly contact your pharmacy first to determine if a refill has been approved and to request dispensing accordingly. If no more refills are available and/or if the request is new please call our office.
If you are requesting renewal of an existing medication but have not been seen for more than a year, please schedule an appointment with one of our providers. Requests for a new prescription, or if you have not been seen for more than one year cannot be honored over the telephone or by any other means, unless approved by a provider.
Morning requests are checked and processed by noon every day, and afternoon requests are checked and processed by 5 p.m. every day. Requests received after 4:30 p.m. are handled as a morning request the following business day. Requests received after 4:30 p.m. on Thursday will be processed the following Monday by noon.